Learner voice – we value your feedback
Please take the time to tell us what you think. Your feedback helps us to know when we are ‘getting it right’ and also helps us to listen to our learners and make improvements to the service. Around the buildings you will find comment /compliment cards that can be completed and handed to reception, or you can email firstname.lastname@example.org
using subject heading Feedback.
Ways to tell us what you think:
- learner feedback cards (scroll down to see some of comments on the service)
- annual student satisfaction surveyfeedback
- focus groups
- monitoring letters of complaints and compliments
- celebrating learners’ success at events and exhibitions
Open Forum and Focus Groups
We want to hear your views to to help us plan for the future and make improvements.
If you would like to join us at the next Open Forum or Focus Group please email: email@example.com
It's Easier to Enrol at Macbeth..... you told us and we made changes.
Last year via the student survey, and one particular letter of complaint, you told us about some problems and hiccups you had when enrolling at Macbeth Centre. We listened to your complaints and suggestions (thank you for those) and have implemented some changes which we hope have improved things. In reception you will see large pink signs and a leaflet explaining the enrolment process step by step. Of course, it also helps if you enrol early before the start of term which speeds things up for everyone. Please let us know how you found the process this September.
You told us and we listened - Wifi
In response to requests from learners we have recently installed wi-fi for learners in all classrooms and public areas at Macbeth and ACLC Centres. It is FREE, ask your tutor for the wi-fi access code today.
Student Satisfaction Survey
We take you learning seriously, which is why we want your opinion on how well you think we are performing. We are asking you to spend just ten minutes to tell us how we are doing by completing a short survey. The Skills Funding Agency requires us to provide this information, which we will we use to make improvements. To find out more speak to your tutor or you can complete the survey here: https://www.lbhfadmin.com/lss.asp
HOW YOU RATE OUR SERVICE - via feedback cards
"H&F Adult Education is, in my opion, the best in London. At Macbeth Street the information and advice workers are always very helpful and efficient. The range of courses is brilliant - the Agewell courses are better and more varied than any others I have encountered. I, like many others really appreciate your adult education service. It's good value for money. I can't speak highly enough of it - and there's a brilliant cafe too."
Hilda W7, Agewell learner.
"I have found that doing the classes here has helped me so much. Before I started I was so stressed that I was unable to leave my house for weeks at a time. After starting the classes I have over time started to feel like my old self again and when I start to stress I just look forward to my next class and this helps alot."
Student no: 84512
"It is not often I am compelled to write a letter but wanted to say a huge thank you to the staff in the cafe. I was really impressed with their friendly service. The fact they remembered us from one day to the next and even our orders, the quality and presentation of the food and the obvious pride they take in what they do. Customer service is a given these days and your team were spot on and made the two days very enjoyable." Rosalind Gray
"Agwell enrolment all flowed wonderfully"
LF Carey Wilson
"Enrolment for Agewell is much improved and faster due to streamlining the process.
Excellent - Thank you"
"It was a bit cramped in the waiting room but met friends and we had a coffee in the cafe.
Excellent service today"
Our response: thank you for your feedback. We do have two waiting rooms for Agewell enrolment and endeavour to make sure that no one misses their turn to enrol. We will improve signposting for next enrolment.
"Everyone was very friendly
"Came to enrol mid Sept when it was very busy, have to say reception on
both occasions were very pleasant and helpful."
"Enrolled on IT and sewing course and both tutors are patient and excellent."
"Staff very helpful"